We always want to achieve our customer’s ultimate satisfaction. And following this, we did our best to make a return policy with extended service, which is suitable for our valuable customer.

Following conditions will qualify under Return & Exchange Policy

1. If any of our Product failed to meet the quality parameter, such as –
   • Physically Damaged Product
   • Major Defects
   • Size or, fitting issue
2. If Prohelika delivers the wrong items to the customer
3. Product Lost during shipment
4. If any technical error occurred – Wrong Order placement, Money Deduction

How to exchange:

1. If you face any issue with our Product, immediately call us – (+8801894-973820) or, you can directly message us on Official Facebook page (https://www.facebook.com/prohelikabd2) once you receive the Product (07-10 days)

*Note: if that similar Product is available on that specific outlet;

Also please note that,

1. Customer need to send us the scan copy or image of the invoice of the courier service that customer used during return process.
2. After receiving the Product, Prohelika has full authority to take decision whether the Product will be applicable for exchange or refund policy.